Dell, Gurugram scheduled walk-in drive for any degree graduates for the role of Associates/ Sr. Associates. The detailed eligibility and venue details for Dell walk-in given below.
- Freshers must be graduates.
- Undergrad with 1 year of International Call Center Voice experience
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for OOW, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Job / Req. ID N/A
Job Role Sr. Associate, Client Tech Support
Qualification B.E/B.Tech/Any degree
Experience 0-3 years
Salary Rs 3.25 to 5.0 LPA
Venue Location Dell International Services, Vipul Tech Square, Opp Central Park, Sector Road, Sector-43, Gurugram – 122002 (Gurgaon)
Venue Date 26 July 2018