Dell, Gurugram scheduled walk-in drive for any degree graduates for the role of Associates/ Sr. Associates. The detailed eligibility and venue details for Dell walk-in given below.

Detailed Eligibility

  • Freshers must be graduates.
  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Job Role

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for OOW, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Job / Req. ID N/A

Job Role Sr. Associate, Client Tech Support

Qualification B.E/B.Tech/Any degree

Experience 0-3 years

Salary Rs 3.25 to 5.0 LPA

Venue Location Dell International Services, Vipul Tech Square, Opp Central Park, Sector Road, Sector-43, Gurugram – 122002 (Gurgaon)

Venue Date 26 July 2018

LEAVE A REPLY

Please enter your comment!
Please enter your name here