Job summary:

The Merchant Researcher performs a variety of tasks related to the data integrity of Groupon’s database. Primary tasks include internet research for correct merchant details like name, address, business, website, reviews, etc, and correcting any errors or discrepancies that are found.

Responsibilities:

  • Conduct comprehensive internet research
  • Evaluate merchant quality based on metrics calculated from a variety of sources, including reviews, press, and social media
  • Use Salesforce CRM software to perform primary tasks, including:
  • Accurate and complete entry of merchant information
  • Database search queries
  • Mapping of relationships between related businesses
  • Merging of duplicate records
  • Achieve productivity and quality targets and benchmarks

Skills and Qualifications:

  • Excellent attention to detail
  • Strong computer literacy
  • Strong working knowledge of internet research
  • Excellent written and verbal communication skills
  • Excellent data accuracy skills
  • Consistency in performance
  • Creative and analytical problem solvers with a passion for operational excellence
  • Comfort in interacting with Salesforce or other CRM software preferred, but not required
  • Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the ‘standard’ work day

Job/Req. ID: R18286

Company: Groupon

Location: Chennai, TN

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