Job summary:

Walk-in Date: 02-FEB-2019 / 09-FEB-2019
Experience: 0 – 4 Years

Key skills required for the job are:

TIS Service Desk-L3 (Mandatory)

As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents.

Experience required: 3-5 YEARS

Mandatory Skills: TIS Service Desk

Job Title: Administrator – IMS – IT Infra Service Desk-L3.1

Work Location: Hyderabad

Language Skills: English Language

Walk-in Location:

  • Bengaluru
  • Hyderabad
  • Pune

Walk-in Date & Venue for Bangalore, KA:

Date: 02-FEB-2019 & 09-FEB-2019

Address: Wipro, SEZ Unit I & II Divyasree Technopark, Kundalahalli, Whitefield, Brookefield, Bangalore.

Walk-in Date & Venue for Hyderabad, Telangana:

Date: 02-FEB-2019

Address: Wipro Ltd., Gachibowli, STPI, Tower 4, 1st floor

Walk-in Date & Venue for Pune, MH:

Date: 02-FEB-2019 & 09-FEB-2019

Address: Plot No.31 MIDC, Pune Infotech Park, Ph-2 Hinjewadi, Pune, Maharashtra 411057

Job/Req. ID: 738990

Company: Wipro

Location: Bangalore, Hyderabad and Pune

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