Job description

Role Purpose

Responsible for deployment, administration & support of DDI solutions as well Time protocol solution. Will plan, build, deploy & operate the DDI platforms.The role also supports network event resolution related to DDI and NTP.

Key Tasks & Responsibilities

  • Handling DDI incidents escalated from L1 incident management team Configuration and troubleshooting of DDI platforms.
  • Performs problem Mgmt., Capacity Mgt. and Release Management of DDI equipment
  • Escalates the unresolved issues to higher expert groups. Runs the system heath check procedures & provides inputs to L3 teams
  • Implements and rollout Patch updates with planned down time.
  • Maintains and monitors network utilization and make necessary changes whenever required
  • Updates knowledge base based on inputs from L3 resource.
  • Updates Standard Operating Procedures.


Incident Management Team, Technical Project Manager, Technology Manager DDI, Performance Management Team, Server Admin Team

Knowledge And Experience

  • Having 1-2 Years of experience in deployment & operations of DDI platforms, preferably Vital QIP.
  • Good knowledge of monitoring & automation tools,
  • Basic understanding of DNS protocol and DNS roles.
  • Basic understanding of DHCP protocol and client-server communications.
  • Basic understanding time protocols like NTP, PTP etc.
  • Basic knowledge in operating systems like Unix/Linux.
  • Executes tasks individually & provides effective inputs to expert. team.
  • Excellent communication skills (verbal & written) with both technical & management teams


Required levels (1– Initial, 2– Basic, 3– Intermediate, 4-Advanced, 5– World Class)


About Nokia

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion.

At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Job / Req. ID 1800000G0C

Job ICT Management & Operations – IT Service Specialist

Location Noida, Uttar Pradesh

Schedule Full-time

Job Grade 7

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