Job description:

Primary responsibilities:

  • Support large scale Salesforce in a 24×7 environment.
  • Proactively working with internal and external users to resolve system notifications and support issues timely with adherence to SLA standards.
  • Required to work closely with business/functional analyst and subject matter experts to analyze support issues trends and implement initiatives to continuously reduce support issues with sound root cause analysis, corrective actions and preventive measures.
  • Provide expertise on application system administration, maintenance and software upgrades while optimizing application system uptime availability.
  • Will be majorly working on the Cloud based technology under SFDC Platform , Test, Documentation.
  • Expected to perform operational support on shift roster.

Education and experience required:

  • Bachelor in Computer Science, Software Engineering, Information Technology.
  • Creative, careful and committed to optimizing system operational uptime availability and project deliverables.
  • Strong in communication, analysis, problem solving and articulation skills.
  • Ability to work independently and also as a team player within a global organization.
  • Expected to work and collaborate with Global teams and be open to play role in DevOps Position.

Essential knowledge:

  • Having knowledge in integration protocols (eg. HTTP/S, SFTP, FTPS, WebService, MQ, JMS, DB adapters, TCP/IP).
  • Having knowledge in a cloud base CRM tool.
  • Proficient in Oracle SQL, PL/SQL.
  • Exposure to Operating system Shell & Perl scripting.
  • Exposure to Eclipse or Similar Java Development Tools.
  • Exposure Process building, EDI Integration, API management and connector configurations on Dell Boomi or Similar Cloud Integration Platform will be an added advantage.

Job/Req. ID: 18003190

Company: GlobalFoundries

Location: Bangalore, KA

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