Application Engineer | JSW Steel Ltd. | Mumbai. MH

0
641

Job description:

JSW Steel Ltd. is conducting an interview for the post of Application Engineer.

Job duties:

  • Provide real-time technical service and solutions at Customer end on products supplied from all plants (Flat and Long Products) across segments like Automotive, Non- Automotive and Retail segments
  • Must be able to do analysis, respond to customer need and provide innovative solutions to common problems and new requirments,
  • Perform Trail at customers end, application tests and provide inputs to plant through reviews to ensure products is satisfactory.
  • Respond to enquiry, finalise technical delivery conditions (TDC) in line with customer specifications,based on applications and plant capability.
  • In order to design and re-design effective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions.
  • Address product concerns and complaints.
  • Performance monitoring and benchmarking with competition.
  • Provide Corrective and Preventive action (CAPA) against the customer Complaints.

Critical Task:

  • Maintain expect level of product knowledge and application.
  • Initiate Product Development & Approval at target Customers, drive and monitor till commericialization..
  • Listen, understand and provide solution for customer requirements.
  • Perform technical/ product training for sales people, fabricators, consultants and engineers at target segments.
  • Assist in the design and development of new products and grades necessary to make plant (PDQC) comfortable.
  • Regular Interaction with plant technical team through meetings at plants(once in month).
  • Travel to plants to preform start-up, integration, and training services.
  • Resolve customer issues or complaints, as per Company’s target SLA/timelines through field investigation, analysis and customer inuts to plant QA/PDQC Dept and ensure non-recurrence.
  • Maintain professional business relationships through regular interactions.
  • Identify customer’s needs and sales opportunities to help furture growth.

Decision making authority:

  • Need based Solutions.
  • Confirm products as per specifications/stated needs.
  • Complaint acceptance (as per DOP)
  • Customer Queries

Qualifications and Experience required:

  • BE in Metallurgy/Mechanical Engineering
  • 0-2yrs of work experience as QA/QC/Operations in Steel plant.

Competencies:

  • Having relevant metallurgical/product knowledge (Steel mill process)
  • Collaboring across interdisciplinary team
  • Statistical and mathematiccal skills for analysis
  • Application knowledge (Customer process)
  • Communications skills (both written & verbal)

Job/Req. ID: 530724401

Company: JSW Steel Ltd.

Location: Mumbai, MH

Job Category: Metallurgy/Mechanical Engineering