Operations Execution Excellence | Dassault Systemes | Pune, MH


Job description:

Dassault Systemes is seeking a resource to manage execution of operations between R&D Development and R&D Customer Success.

Job duties:

  • Management and transformation of the execution of operations between R&D Development and the R&D Customer Success organization
  • Digitalization of Customers Success operations (Process, Tool and KPIs)
  • Management of the escalation process between R&D Development and the R&D Customer Success organization
  • Construction, in collaboration with R&D Development, of responses to technical subjects revealed through customer engagement and exposing the DS (High Management Attention) business
  • Management of service / sales and customer escalations in deployment or production context (“Back to Plan”)
  • Patch planning management in support of deployment / production projects
  • Capitalization on the perceived quality of DS solutions by our customers and management of improvement plans (“Solutions Health “)

Qualifications and Experience required:

  • Bachelors of Mechanical Engineering with an exposure of CAD / PLM up to 1 year.
  • Experience in R&D / QA / Support role will be an added advantage.
  • Good Understanding of Service Request Management Process / Escalation process
  • Self-starter / Clear Lucid communication is mandatory.
  • Eager to understand different business process / industry basics.

Skills required:

  • Good analytical and problem solving skills
  • Good communication skills
  • Able to work well in a team environment and communicate effectively with local and remote coworkers
  • Looking forward for ways to learn and improve yourself
  • Should have good academic background.

Job/Req. ID: 514272

Company: Dassault Systemes

Location: Dassault Systemes Solutions Lab Private Ltd, Pune.

Job Category: Mechanical Engineering