Customer Service Officer | Axis Bank | Kolkata, West Bangal

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Job description:

Axis Bank is conducting an interview for the post of Customer Service Officer.

Job duties and responsibilities:

As a part of the branch banking team, Customer Service Officers (CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. CSOs are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. CSOs will be required to use their inter-personal skills to build business relationships with the potential customers.

  • Process transactions efficiently and accurately while maintaining high service standards
  • Handle customer queries and provide appropriate solutions
  • Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products
  • Manage relationships with mapped customers to increase the depth of existing relationships
  • Achieve sales targets as assigned by the organization on a monthly basis
  • Comply with KYC/SEBI rules, regulations, and legislation governing the bank

Job requirements:

  • Knowledge of banking regulations and norms
  • Maintain a high level of knowledge of banking products and services
  • Good communication (both verbal and written) skill in both English and the local language
  • Ability to handle pressure and meet deadlines
  • Good networking and relationship building skills
  • Optimal qualification for success on the job is:

Qualification & experience:

  • Graduation/ Post-Graduation from a recognized institute
  • 0 to 2 (Years) of experience

About Branch Banking:

With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services.

Job/Req. ID: N/A

Company: Axis Bank

Location: Kolkata, west Bangal

Date of Publish: 29 May 2020