Digital Workspace Service Desk Program | Wipro | India

October 7, 2020

1139

Job description:

Wipro is conducting an Digital Workspace Service Desk Program for B.Com, BBA, BBM, BMS,BA, BSc economics students.

Digital Workspace Service Desk is a unique learning-integrated program which offers on B.Com, BBA, BBM, BMS,BA, BSc economics students a chance to build a remarkable career at Wipro, while pursuing their higher education in EPGDBM (Executive Post Graduate Diploma in Business Management) from a premier educational institution in India, sponsored by Wipro.

Requirements:

Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web.
Excellent communication skills required as you will work in International Voice Support.
Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
Responding in a timely manner to service issues, request, and take care of the complete operations.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Provide support, including procedural documentation & relevant reports.
Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Eligibility Criteria:

Education:

10th Standard: 50% or above
12th Standard: 50% or above
Graduation: 50% or 5.0 CGPA above as applicable by the university guidelines
Year of Passing
2020 ONLY

Qualification required

BCom, BBA, BBM, BMS, BA, BSc economics Only

Other Criteria:

Maximum of 3 years of education gap, if any, is allowed between 10th and graduation.
Education should be regular full time only in 10th, 12th and Graduation recognized by the Central/State Government of India.
All Arrears and backlogs need to be cleared at the time of selection process.
Should be an Indian Citizen or should hold a PIO or OCI card, in the event of holding a passport of any other country.
Bhutan and Nepal Nationals need to submit their citizenship certificate.
Candidates who have participated in any selection process held by Wipro in the last three months are not eligible.