Customer Service Representative | HCL | Noida, UP


Job description:

HCL India is conducting an interview for the post of Customer Service Representative.

Job responsibilities and requirements:

Able to work independently and efficiently to meet defined SLA

Responsible for meeting productivity matrices and quality standards as per defined quality norms

  • Attendance/Login Hours/Unsechduled Leave
  • Improving skill level throughSelf development / nominating training programs Skill reverification Tests
  • Meeting Quality Scores and bringing Innovation & Process Improvement
  • The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
  • To consistently meet or exceed all agreed Productivity parameters as defined for the process.

Qualifications and Experience required:

  • BA
  • Freshers

Total number of positions available: 10

Job/Req. ID: N/A

Company: HCL

Location: Noida, UP

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