Customer Service Assistant – 10182 | Mouser Electronics | Bangalore, KA


Job description:

Mouser Electronics is conducting an interview for the post of Customer Service Assistant.

Job duties and responsibilities:

The Customer Service Assistant is responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.


  • Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required.
  • Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data.
  • Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed.
  • Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements.
  • Verifies customer requests are processed correctly.
  • Provides price and delivery quotes to customer within company specified deadlines.
  • Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
  • Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented.
  • Works effectively with other members of the team.
  • Maintains a high level of commitment to achieve goals.
  • Promotes and maintains high standards of quality and service excellence.
  • Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
  • Proficient in using personal computer, data entry terminal and other common office equipment and software.
  • Takes initiative to expand knowledge for position utilizing all available sources.
  • Supports local Customer Service teams, and provides support for other teams when needed.
  • Other duties as assigned without customer facing interactions, such as phones, chat, or email correspondences.

Qualifications and Experience required:

  • Requires any Bachelor’s degree.
  • 0 to 4 years experience in customer service role.

Skills and other requirements:

  • Ability and desire to provide excellent customer service
  • Desire, ability and personality to deal directly with customers to carry out all correspondences in a courteous manner
  • Exhibits the potential to advance to other positions
  • Ability type data for long periods of time
  • Proficient typing, math and writing skills
  • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
  • Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
  • Able and willing to use our telephone headsets
  • Professional verbal and written communication skills in English (minimum), including in a telephone environment.

Job/Req. ID: 10182

Company: Mouser Electronics

Location: Bangalore, KA

Join all India Jobs Telegram group

Join all India Jobs WhatsApp group