Service Desk Analyst | Tata Consultancy Services | Chennai, TN

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Job description:

Tata Consultancy Services is conducting an interview for the post of Service Desk Analyst.

Job duties and responsibilities:

  • Responsible for handling customer calls and email
  • Responsible for maintaining and managing the Incident SLAs agreed with the Client
  • Responsible to communicate and liaise with various vendors to resolve incidents
  • Error-free ticket handling and security process to be followed without any deviations

Required Technical Skill Set:

  • Experienced in handling calls from International clients
  • Excellent good communication skills

Preferred requirements:

  • Excellent communication skills
  • Ability to handle international customers
  • Quick learner of the process and adhere to process
  • The flexibility of working in shifts
  • Proficient in email writing skills
  • Ability work under pressure and handling multiple calls
  • Ability to learn and troubleshoot issues technically
  • Good team player

Preferred technical requirements:

  • Technical expertise and L1 troubleshooting of Laptop and Desktops
  • Knowledge of ITIL Lifecycle to handle incidents
  • Worked on a standard ITSM tool such as Remedy or Service Now will be an added advantage

About Tata Consultancy Services:

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centres. For more information, visit us at www.tcs.com.

Job/Req. ID: N/A

Company: TCS

Location: Chennai, TN

Job posted on LinkedIn by Aparna Pandiyarajan

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