Technician, Tech Support – R078401 | Dell | Gurgaon, Haryana

1735

Job description:

Dell India is seeking Support Technician for their Gurgaon office.

Job duties and responsibilities:

  • As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.
  • Provide first-level support and use troubleshooting techniques and tools to identify technical defects/issues & assign incidents and escalate problems in line with documented guidelines and procedures
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue & identify and provide input on unique or recurring customer problems
  • Consistently perform to set targets & comply with schedule adherence to ensure overall service level targets are achieved
  • Maintain comprehensive knowledge of service offerings along with future industry products and technologies & attend required technical training sessions and make effective use of assigned lab time

Qualifications and Experience required:

  • Graduate with 0-2 years of experience.
  • Flexible on shift rotation base on business needs (24/7 Environment).
  • First-rate customer focus, phone etiquette and work ethic with excellent communications skills.
  • Excellent communications skills with ability to maintain composure under stress
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements:

  • Certificate/Diploma in computing or equivalent
  • Working knowledge of PC architecture/technology

Job/Req. ID: R078401

Company: Dell

Location: Gurgaon, Haryana

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