Job description:
Fretron is conducting an interview for the post of Technical Support Engineer.
Job duties and responsibilities:
- Finding solutions from previous cases using the Knowledge Base
- Working the life-cycle of a help desk incident
- Collect information on the problem to pass it to the development/product team if necessary
- Adding further information and details to the initial desk tickets
- Closing and re-assigning tickets
- Handling break/fix and configuration issues
- Guiding customers on troubleshooting
- Review information and training available for first-level support
- Diagnosing the root cause of the problem and resolving them as per the SLA.
- Working with tools like postman, script editor, etc. to help customers provide the quick solution by writing scripts, etc.
Job Requirements:
- Good knowledge of REST APIs and tools like postman, etc.
- A better understanding of JavaScript/NodeJS.
- Technical knowledge regarding company product and services
- Involved technical understanding of industry standards and practices
- Technical writing ability
- Knowledge of relevant tools and applicable software programs.
- Troubleshooting skills
- An Analytical Mind
- Communication skills
- Customer-oriented and cool-tempered
Qualification & experience:
- B.Tech IT, Computer Science
- fresher & 0-1 Years of experience
Job/Req. ID: N/A
Company: Fretron
Location: Gurgaon, HR
Job Category: IT/software Engineering
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