Process Associate – Customer Service – Non Voice | Genpact | Hyderabad, Telangana

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Job description:

Genpact is inviting applications for the role of Process Associate – Customer Service – Non Voice.

Job duties and responsibilities:

  • Provide resolution to maintain standards of quality
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers

Qualifications and Experience required:

  • Any Graduate (PG an added advantage)
  • Freshers are eligible
  • Proficient in English & Sindhi

Preferred qualifications:

  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Able to work on a flexible schedule (including weekend shift work)

Job/Req. ID: HIG005765

Company: Genpact

Location: Hyderabad, Telangana

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