Marketing Response Center (MRC) Intern | Amazon | Bangalore, KA


Job description:

Amazon India is conducting an internship at their Bangalore office.

MRC is an important customer engagement arm in the Marketing organization. Amazon mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

Job duties & Responsibilities:

  • Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat, and researching existing AWS leads to create a detailed view of the customer’s need for cloud technology.
  • Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
  • Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
  • Through nurture efforts, create higher value leads resulting in higher conversion rates.
  • Work closely with Marketing and Sales stakeholders to achieve campaign goals.
  • Opportunity to be part of a team to lead a global cross-functional MRC projects to drive operational excellence and better customer experience.

Job requirements:

  • Proficiency in English
  • Clear, concise, and confident communicator in-person and via phone.
  • Must have ability to listen to customers, understand needs, and ask clarifying/probing questions
  • Ability to think logically and structure answers
  • Excellent verbal and written communication
  • Ability to deal with ambiguity
  • Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast

Qualification required:

Currently pursuing an undergraduate degree, student who is looking to build a career in IT Business Development

Job/Req. ID: 1307331

Company: Amazon

Location: Bangalore, KA

Job Category: Software/IT Engineering

Job type: Internship

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