Tech Support Engineer | HP | Bangalore, KA

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Job description:

HP India is conducting an interview for the post of Technical Support – Voice.

Job duties and responsibilities:

  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Must be open to work in rotational shifts

Qualifications and Experience required:

Must have a graduation degree in Engineering from Computer Science or Information Science or Electronics or Electrical engineering or should have a B.Sc in Computer Science or Electronics or a BCA with a minimum of 1-3 years of experience in core IT Tech support role

Knowledge and Skills required:

  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
  • Should have excellent CRM skills, Email/Chat Etiquettes and good time management skills
  • Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
  • Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
  • Basic computer hardware knowledge

Job/Req. ID: 3074075

Company: HP

Location: Bangalore, KA

Job CategoryComputer Science or IT or Electronics or Electrical engineering

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