Job description:
American Express is conducting an interview for the post of TCPS Analyst I.
Job duties and responsibilities:
This is a blended profile which requires:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend and Excessive Balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk related data, identifying fraud connections
- Manage change effectively to meet / exceed performance targets.
Qualifications and experience required:
- Graduate with 0 – 3 years of Prior Experience.
- Ability to work in a deadline-driven environment and maintain strong attention to detail.
- Shift Hours – 24X7
Job/Req. ID: 21008830
Company: American Express
Location: Gurgaon, Haryana
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