TCPS Analyst I | American Express | Gurgaon, Haryana

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Job description:

American Express is conducting an interview for the post of TCPS Analyst I.

Job duties and responsibilities:

This is a blended profile which requires:

  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive Balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation
  • Leverage expertise in analyzing risk related data, identifying fraud connections
  • Manage change effectively to meet / exceed performance targets.

Qualifications and experience required:

  • Graduate with 0 – 3 years of Prior Experience.
  • Ability to work in a deadline-driven environment and maintain strong attention to detail.
  • Shift Hours – 24X7

Job/Req. ID: 21008830

Company: American Express

Location: Gurgaon, Haryana

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