Product Ops Associate | Gartner | Gurgaon, Haryana


Job description:

Gartner is conducting an interview for the post of Product Ops Associate.

About the team:

This is a unique opportunity for a creative and charismatic individual to be part of the product team for Gartner Peer Insights (GPI). GPI’s mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings.

Job duties and responsibilities:

  • As an Associate you own end-to-end delivery of specific business process related work streams within your team
  • Conduct secondary research to identify different software’ by different vendors
  • Conduct research for escalations (root cause identification, process changes needed)
  • Drive problem solving meetings within the team to improve processes through analytic approaches, see “so what” and, develop thorough, straightforward recommendations
  • Develop processes to support the growing vendor base, to effectively deliver multiple requests and demonstrate measurable business impact thereof
  • Apply lean product principles in your day-to-day problem solving and drive knowledge sharing sessions
  • Engage with different GPI teams through targeted, crisp and timely communication

Here is a sample of some initiatives you would work on:

  • Research on vendor requests (new additions, mergers & acquisitions, etc.) and perform category alignment to enable review collection process
  • Identify and innovate improvements in vendor request processes (i.e. data sources, technology, processes) to increase productivity per associate
  • Track software categories and accordingly setup new categories/markets

Qualifications, Experience and Essential must-have skills:

  • Master’s/MBA degree and graduation in engineering and exposure in Digital Products space
  • Overall, 0-2 years of relevant industry experience in Tech/IT industry, Research or Consulting
  • Understanding of complex technology products & able to comfortably learn about new ones
  • Proficient with conducting secondary research
  • Excellent attention to detail, including ability to identify, dig into, and remedy errors
  • Microsoft Office expertise – Advanced Excel, PowerPoint
  • Strong communication and collaboration skills; be a self-starter who can anticipate business needs and fulfill them in a proactive manner

Job/Req. ID: 54228

Company: Gartner

Location: Gurgaon, Haryana

Job CategorySoftware/IT Engineering

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