Customer Service Analyst T2-II | American Express | Gurgaon, Haryana


Job description:

American Express is conducting an interview for the post of Customer Service Analyst.

Job duties and responsibilities:

Global Payment Services (GPS) is responsible for processing CM remittance for all proprietary American Express markets globally. Reporting to the Team Leader, this position is responsible for the day-to-day processing of remittance across various markets/regions.

You will be required to ensure the day to day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience.

  • All incoming remittances to be accurately processed within SLA
  • Reconcile remittance (payment) for Consumer, Corporate and BTA Cards.
  • Obtain posting instructions from program administrators and ADM (GCS) for unidentified payments.
  • Work on emails from internal and external customers, performing analysis and due diligence on payments received.
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
  • Educating clients to address behavior related to remittance (payment).
  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction

Job requirements:

  • Skills/Capabilities across Functional, Technical, Knowledge of Platforms & Behavioral areas
  • High degree of American Express systems knowledge including, Globestar, GSP/WSP will be preferred
  • Should have working knowledge on MS Office tools especially MS Excel
  • Candidate should have ability to work as part of a team ensuring personal and team goals are achieved
  • The ability to organize and manage deadlines, adapting your time to changing priorities to meet the needs of the department
  • Flexible and adaptable to ever changing environments, embracing change

Qualification & Experience required:

  • Must be a Graduate
  • 0-3 years of experience

About American Express:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Job/Req. ID: 21011276

Company: American Express

Location: Gurgaon, HR

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