Customer Service Representative (2658191) | Wipro | Gurgaon, HR

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Job description:

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative.

Job duties and responsibilities:

  • Customer Service through calls
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements

Qualifications required:

  • Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
  • B.Tech/MBA with minimum 6 months of relevant experience
  • Experience Range: 0 to 2 Years

Mandatory Skills:

Candidate should be comfortable with evening/night shifts

Job/Req. ID: 2658191

CompanyWipro

LocationNoida, UP

Job category: Software/IT Engineering

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