Customer Support Engineer | Malvern Panalytical | Gurgaon, Hyderabad and Mumbai


Job description:

Malvern Panalytical is conducting an interview for the post of Customer Support Engineer.

Job duties and responsibilities:

The incumbent will provide service support to PAN systems (XRD, XRF, Cross Belt Analyzers) which will cover following customer support activity:

  • Installation and Calibration of systems
  • Provide corrective and preventive maintenance as per norms.
  • Manage Maintenance Contracts and achieve revenue targets
  • Sell spares and accessories to achieve revenue Targets
  • Maintain high uptime as per commitments to customers in their Contracts.
  • Ensure collection of account receivables of AMC, Spares and Accessories in time.
  • Provide highest level of customer satisfaction.​

Qualifications and other requirements:

  • The Engineer should have two to seven years’ experience in high end Sophisticated Analytical Instrumentation, Control Instrumentation or Medical Electronics Field.
  • Candidates having practical hands on experience in repair upto component level service will be preferred.
  • Proven track record of maintaining high customer satisfaction and Customer Support revenue growth
  • Candidates having exposure on C.N.A/CBA/PFTNA may get preference.
  • Exposure on XRF / XRD will be an added advantage

Basic Requirements of the job:

  • Graduation /Diploma in Electronics / Communication / Instrumentation
  • Technically good in Electronics and practical fault finding in electronic ckts.
  • Good verbal and written communication skills.
  • A positive attitude and customer centricity
  • Willing to travel up extensively across all India​

Desirable qualities:

  • Excellent inter-personal skills
  • Proficiency in English, knowledge of regional languages will be a plus
  • Good communication (both written and verbal) skills
  • Should have excellent customer interaction traits in all forms of communication media
  • Data interpretation and basic analytical skills
  • Good working knowledge of MS Office (Word, Excel, PowerPoint)

Job/Req. ID: 2532

Company: Malvern Panalytical

Location: Gurgaon, Hyderabad and Mumbai

Job CategoryElectronics or Communication or Instrumentation Engineering

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