Job description:
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative.
Job duties and responsibilities:
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Qualifications and Experience required:
- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- B.Tech/MBA with minimum 6 months of relevant experience
- Experience Range: 0 to 2 Years
Job/Req. ID: 2658257
Company: Wipro
Location: Noida, UP
Job Category: B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT
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