Job description:
Teradata is conducting an interview for the post of Product Support Engineer.
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata’s success.
Essentail responsibilities:
- Conduct problem triage on incidents.
- Knowledge Management and related activities. Validate knowledge content for accuracy, relevancy and currency.
- Create and maintain Technical Alerts and other related technical artifacts.
- Create defect tracking tickets.
- Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change templates, FRO bulletins, Service bulletins and support tools.
Skills & Attributes:
The ideal candidate is an acknowledged Teradata expert with strong interpersonal and communications skills, excellent analytical skills, ability to plan and organize.
Qualifications and Experience required:
- BE/BTECH in Computer Science or other technical discipline
- Internship or 0-3 years of related experience
- Practical knowledge in installation and upgrade processes
- Cultural awareness
Preferred Qualifications (Examples):
- Working experience of SUSE LINUX operating systems
- Experience with Teradata upgrade and support tools
- Experience analyzing data
- Closed Loop/Corrective Action experience
- Experience with application programming
- Association with a development environment
- SQL experience
Work Environment:
- 24×7 operation may require working alternate shifts or being part of an on-call rotation
Global organization - Some travel will be required
- International travel may be required
Job/Req. ID: 212345
Company: Teradata
Location: Hydrerabad, Telangana
Job Category: It/software Engineering
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