Product Support Engineer (I) | Teradata | Hyderabad, Telangana


Job description:

Teradata is conducting an interview for the post of Product Support Engineer.

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata’s success.

Essentail responsibilities:

  • Conduct problem triage on incidents.
  • Knowledge Management and related activities. Validate knowledge content for accuracy, relevancy and currency.
  • Create and maintain Technical Alerts and other related technical artifacts.
  • Create defect tracking tickets.
  • Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change templates, FRO bulletins, Service bulletins and support tools.

Skills & Attributes:

The ideal candidate is an acknowledged Teradata expert with strong interpersonal and communications skills, excellent analytical skills, ability to plan and organize.

Qualifications and Experience required:

  • BE/BTECH in Computer Science or other technical discipline
  • Internship or 0-3 years of related experience
  • Practical knowledge in installation and upgrade processes
  • Cultural awareness

Preferred Qualifications (Examples):

  • Working experience of SUSE LINUX operating systems
  • Experience with Teradata upgrade and support tools
  • Experience analyzing data
  • Closed Loop/Corrective Action experience
  • Experience with application programming
  • Association with a development environment
  • SQL experience

Work Environment:

  • 24×7 operation may require working alternate shifts or being part of an on-call rotation
    Global organization
  • Some travel will be required
  • International travel may be required

Job/Req. ID: 212345

Company: Teradata

Location: Hydrerabad, Telangana

Job Category: It/software Engineering

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