Job description:
Nokia is conducting an interview for the post of Diploma Engineer Trainee.
Job duties and responsibilities:
- End to end faults handling ,trouble shooting network issue and resolving problems in respective domain
- Providing Root Cause Analysis
- Coordinating with Vendors & CARE organisations
- Preparing SLA/Performance reports and meeting with Customers to manage regular operations.
- Should be ready to work in 24×7 environment. This is a must
- Trouble Ticket handling
- Customer Issue handling
- Ensure to Acknowledge and close TT within SLA/OLA
- Prepare, implement and verify the configuration and integration of a Node /system/services
- Emergency Handling and chronology preparation
- Coordinating with care/vendor team for handling resolved cases
- Interfacing with other Technical Teams
- Coordinating with field team if onsite support required on faults
- Hand over and activity sheet preparation
- Ability to identify problems and act accordingly as per defined CM process
- Ensuring Post check of activities done during MW period.
- Experience in trouble shooting of configuration related issues.
- Preparation of script and Impact analysis for changes that needs to be done in network.
- Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.
- Supporting AM engineers in day today activities.
Role: MS Fault Managment Engineer-L1
Function: Fault Management JG: 5
Qualifications and Experience required:
- Diploma in Electronics/ Electrical / Computer Science/Communication Engineering
- 0-2 years of experience
Job/Req. ID: 2100000GEQ
Company: Nokia
Location: Bangalore, KA
Job Category: Computer Science or Electronics or Electrical or Communication Engineering
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