Job description:
Amdocs is conducting an interview for the post of Software Support Engineer.
Job duties and responsibilities:
- Responsible for providing best-in-class technical support to a global customer base.
- Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
Essential:
- You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
- You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
- You will contribute to meeting the SLAs and KPIs as applicable for the account and unit – for example, responsiveness, resolution, software quality, etc.
- You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.
Qualifications and Experience required:
- Bachelor’s degree in Science/IT/Computer Science or equivalent
- Overall Experience: 1 – 3 years
- Knowledge in Java/C++, Shell script, SQL
- Experience in Microservices, Cloud (Kubernetes, OpenShift) and NoSQL DB (Couchbase or other) – Advantage
- Strong technical, analytical, problem solving, and communication skills
Benefits:
- You will gain valuable experience and wide knowledge of Software integrative systems.
- You will be exposed to advanced market technologies.
- You will work with multiple channels and diverse areas of expertise.
Job/Req. ID: 165142
Company: Amdocs
Location: Pune, MH
Job Category: IT/software Engineering
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