Trainee – Global IT Support | Konecranes | Pune, MH


Job description:

Konecranes is conducting an interview for the post of Global IT Support Trainee.

Job duties and responsibilities:

  • Exhibit Konecranes Core values and code of conduct into each action
  • Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
  • Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create a knowledge base
  • Assessing the severity, impact, and risk of incidents and escalating to the L2/L3 teams, whenever required.
  • Adopt IT processes and policies during day-to-day support.
  • Handling IT project activities assigned to you.
  • Identify and communicate the problem areas based on the incoming incidents.
  • Assistance during User Acceptance Test
  • Nice to have awareness of ISO 14001, and 45001 requirements.

Qualifications and Experience required:

  • Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE) 
  • 0-1 year of experience in a Windows environment. 
  • Good knowledge of OS, Networks, and Applications.
  • Familiarity with iOS, Android, Windows, and other mobile operating systems
  • Knowledge of SCCM is preferred.
  • ITIL knowledge is preferred.
  • Communication skills – Verbal, Written
  • Team player
  • Excellent written and spoken English
  • Ability to work and communicate effectively with a globally-distributed team
  • Willing to work in a 24×7 shift environment.


  • Insight into world-class IT Service Delivery
  • Competitive Salary
  • Work-Life Balance
  • Innovative and dynamic working environment
  • Support of an excellent IT Service Delivery Team
  • Possibility to work in a leading crane building company with leading technology.

Job/Req. ID: 874029501

Company: Konecranes

Location: Pune, MH

Job Category: IT or Computer Engineering

Join all India Software Jobs Telegram Group

Join all India Software Jobs WhatsApp Group