Service Desk Associate – Fresher (International Voice Support) | Unisys | Hyderabad, Telangana

Job description:

Unisys is conducting an interview for the post of Service Desk Associate.

Job duties and responsibilities:

  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
  • Typically provides technical support for Internal and External customers.
  • Escalates complex problems to higher level of expertise within organization.
  • Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees


  • High School diploma
  • Excellent verbal and written communication.
  • Willingness and ability to work in shifts (24 x 7).
  • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications.
  • Multitasking and coordination skills.
  • Team Player.
  • Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Job/Req. ID: REQ545071

Company: Unisys

Location: Hyderabad, Telangana

Job CategoryComputer Science Engineering

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