Service Engineer – Lab | Sartorius Stedim | Bangalore, KA

Job description:

Sartorius Stedim India Pvt. Ltd. is looking for Service Engineer – Lab to join the team in Bangalore.

Job duties and responsibilities:

  • In this role, you will be responsible for delivering the desired customer service experience.
  • The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Key responsibilities:

  • Manage all on-site and inhouse servicing, repair, maintenance and calibration tasks pertaining to analytical equipment
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service and calibration reports and dispatch it to customer
  • Ensure the timely and correct documentation of lab and field processes
  • Perform a pre-diagnosis in the event of a breakdown and provide a solution
  • Work closely with cross-functional teams and customer
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Exposure to Laboratory Quality Management System (ISO 17025: 2017) should be an added advantage

Qualifications and experience required:

  • B. Tech/B. E in Electronics/Electrical engineering discipline
  • Minimum 2 years of proven field service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible shifts and to adapt to changing work schedules
  • High customer orientation
  • Proven computer knowledge and software skills, e.g. Microsoft Office

Job/Req. ID: R27620

Company:Sartorius Stedim India Pvt. Ltd.

Location: Bangalore, KA

Job CategoryElectronics or Electrical Engineering

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