Graduate Trainee (Service Desk) | HCLTech | Noida, Chennai, Bangalore and Hyderabad

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Job description:

HCLTech is hiring for the post of Graduate Trainee.

Job duties and responsibilities:

  • To maintain high login Efficiency (Availability) for customers
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
  • To update worklogs and follow shift for escalation process and process compliance.

Skills required:

  • Good Communication with International Voice Support experience.
  • Basic knowledge on MS office.
  • Criteria: 60% throughout in 10th, 12th and UG

Batch: 2022, 2023

Education Qualification: BCA, BSC(IT/CS)

Job/Req. ID: N/A

Company: HCLTech

Location: Noida or Chennai or Bangalore or Hyderabad

Job Category: IT or CS Engineering

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