HCLTech is hiring for the post of Graduate Trainee.
Job duties and responsibilities:
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shift for escalation process and process compliance.
- Good Communication with International Voice Support experience.
- Basic knowledge on MS office.
- Criteria: 60% throughout in 10th, 12th and UG
Batch: 2022, 2023
Education Qualification: BCA, BSC(IT/CS)
Job/Req. ID: N/A
Job Category: IT or CS Engineering
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