Job description:
Kofax Inc. is seeking Technical Support Co-ops to work within the Technical Support division. You will work within a fast-paced environment alongside our Technical Support department and are responsible for interacting with customers, verifying, researching, and correcting contract records, as well as supporting the Process Support Analyst team to drive business efficiency improvements.
Job duties and responsibilities:
- Performing intake of phone calls to Support, acting as first contact demonstrating exceptional customer service ability
- Opening tickets for customers and Partners with accuracy and attention to detail
- Reviewing inbound Support email and tickets, actioning as per policy
- Alerting on status of Support incident backlog
- Researching maintenance and support terms for all customers and linking the appropriate asset where applicable
- Resetting and consolidating organizational customer records
- Facilitating data integrity within internal systems
- Performing basic enterprise licensing support functions (i.e. license resets, providing trial and eval licenses, cancelations)
- Obtaining and recording shipping tracking information
- Editing and updating internal documentation
- Investigating, evaluating, and recommending improvements to departmental policies and procedures
- Identifying Maintenance and Support revenue opportunities
- Special projects as dictated by business need
Skills required:
- Strong, structured analytical skills
- Excellent time management skills
- Strong and effective English language communications: verbal, listening, written and presentation skills
- Strong interpersonal skills
- Professional demeanor
- Exceptional customer service skills with effective follow-through
- Willingness to own problems and see them to completion
- Ability to work under pressure in a fast-paced production environment
- Excellent keyboard/data entry skills (speed & accuracy)
- Self-starter and able to work independently
- Ability to adhere to shift scheduling
Qualifications and experience required:
- Enrolled as an undergraduate or graduate student at an accredited college, university or technical/vocational institution.
- Have a minimum GPA of 3.0
Job/Req. ID: A23-034
Company: Kofax
Location: Hyderabad, Telangana
Job Type: Internship
Join all India Internships WhatsApp Group
