Deskside Support Engineer | Apex Group | Bangalore, KA

Job description:

Apex Group is conducting an interview for the post of Deskside Support Engineer.

About the job:

The IT Deskside Agent is the onsite contact for the local users who interact with the Apex Group IT covering desktop, telephony, networking, and business applications. While providing a high level of customer interaction, IT Deskside Agents are responsible to resolve onsite IT requests in a timely fashion. The IT Deskside Agent must have a good balance of basic technical skills, and customer facing skills. The role will report to the IT Office Technologies Manager.

Job duties and responsibilities:

  • Onsite IT support for the office
  • Maintaining the IT infrastructure of the office
  • Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
  • Deployment of IT equipment to new starters
  • Collection of IT equipment from leavers
  • Printer support
  • Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
  • Network cabling and patching in office
  • Office moves and setups
  • IT Asset inventory management
  • Provision, deploy and support phones
  • Work with vendors who provide IT solutions in the office
  • Work with local office management on any office technology issues/requirements
  • Working closely with the Group IT
  • Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
  • Highlight and report all major IT issues and risks to Service Manager in a timely manner
  • Research, test and implement new systems to improve efficiencies and satisfy user requests
  • Other duties in support of the Service Desk, as assigned by the Office Technologies Manager

Experience and skills:

  • 1-3 years experience in a computer related support or and IT operational environment
  • Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
  • Good written and communication skills in English
  • Experience with documentation and improving SOPs and other process documents
  • Good customer focus, and excellent timekeeping is a key requirement of the role
  • Good interpersonal skills, with a focus on listening and questioning skills
  • Good problem-solving abilities and ability to work under own initiative
  • Experience with configuring and supporting any version of Windows Desktop (10/11)
  • Some basis experience with supporting physical networking is desirable but not essential

Job/Req. ID: 12763644

Company: Apex Group

Location: Bangalore, KA

Job Category: Software/IT Engineering

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