Job description:
Apex Group is conducting an interview for the post of Deskside Support Engineer.
About the job:
The IT Deskside Agent is the onsite contact for the local users who interact with the Apex Group IT covering desktop, telephony, networking, and business applications. While providing a high level of customer interaction, IT Deskside Agents are responsible to resolve onsite IT requests in a timely fashion. The IT Deskside Agent must have a good balance of basic technical skills, and customer facing skills. The role will report to the IT Office Technologies Manager.
Job duties and responsibilities:
- Onsite IT support for the office
- Maintaining the IT infrastructure of the office
- Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
- Deployment of IT equipment to new starters
- Collection of IT equipment from leavers
- Printer support
- Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
- Network cabling and patching in office
- Office moves and setups
- IT Asset inventory management
- Provision, deploy and support phones
- Work with vendors who provide IT solutions in the office
- Work with local office management on any office technology issues/requirements
- Working closely with the Group IT
- Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
- Highlight and report all major IT issues and risks to Service Manager in a timely manner
- Research, test and implement new systems to improve efficiencies and satisfy user requests
- Other duties in support of the Service Desk, as assigned by the Office Technologies Manager
Experience and skills:
- 1-3 years experience in a computer related support or and IT operational environment
- Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
- Good written and communication skills in English
- Experience with documentation and improving SOPs and other process documents
- Good customer focus, and excellent timekeeping is a key requirement of the role
- Good interpersonal skills, with a focus on listening and questioning skills
- Good problem-solving abilities and ability to work under own initiative
- Experience with configuring and supporting any version of Windows Desktop (10/11)
- Some basis experience with supporting physical networking is desirable but not essential
Job/Req. ID: 12763644
Company: Apex Group
Location: Bangalore, KA
Job Category: Software/IT Engineering
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