Escalation Engineer-Intern | Riverbed Technology | Bangalore, KA

Job description:

Riverbed Technology is looking for an Intern to join for a 9 months program to gear up on product and technology knowledge. On successful completion, conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 5 Lac/annum.

Job duties and responsibilities:

  • Configure and install various network devices and services (e.g., routers, switches, servers, VPN).
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide remote support to customers via phone, web, and email
  • Document knowledge in the form of knowledge base articles

Qualifications and experience required:

  • Bachelor’s degree in Information Technology, Computer Science or equivalent
  • Strong technical and problem-solving skills
  • Excellent client handling skills
  • Excellent verbal and written communication skills
  • Ability to handle stress and work under pressure
  • Fast self-learning and independent

Job/Req. ID: 7227

Company: Riverbed Technology

Location: Bangalore, KA

Job Category: Software/IT Engineering

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