Job description:
Ericsson is conducting an internship for students in Gurgaon.
Job duties and responsibilities:
- Own and manage Customer Service Requests, from contract validation to issue resolution.
- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
- Investigate, analyse, report, and propose solutions for product security related matters as per contract.
- Build and maintain strong customer relationships through direct communications and participation in OMNI chats.
- Contribute to emergency situations, facilitating quick restoration of customer networks.
- Plan and ensure contracted software implementation in customer networks for optimal performance.
- Drive add-on-sales, assisting account teams to expand business with their customers.
- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
Skills required:
- Customer Problem Management.
- Change and Improvement Management.
- CS Portfolio competence.
- Data Analysis.
- Negotiation.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Knowledge transfer and re-use.
- Trade Compliance.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
Job/Req. ID: 751353
Company: Ericsson
Location: Gurgaon, Haryana
Job Type: Internship
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