Job description:
Oceaneering is conducting an Apprenticeship for Support Engineer.
Job duties and responsibilities:
The main purpose of this position is to handle customer requests for issuance of License Key subscription and logging of requests/incidents databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision. It includes Database Management maintaining documentation and preparing customized reports for management.
Essential:
- Issue License Key’s to customer for data subscriptions using C NAV Software tools maintaining SLAs < 1 Hours.
- Assist with subscription billing documentation for processing invoices.
- Provide assistance to Engineering assistants, Support engineers and Supervisors in administrative matters and resolving queries associated with ROV, AGV and its equipment using available documentation & resources.
- Maintain and manage relevant technical Departmental databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision.
- Prepare customized reports for Operations, Commercials, Technical groups and Senior management.
- Logging and keeping records of customer queries.
- Maintain and manage documentation and records in an organized manner.
- Provide administrative support to customers in operational matters.
- Carry out the administrative duties of the department.
- Preparing/Updating self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance.
- Manage calls and Correspondence via E-mails, ticketing system etc.
Non-essential:
- Undertake continuous improvement training program and specific projects as instructed by management.
- Any other duties as and when instructed by the management.
Safety:
- Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
- Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
- Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.
Other:
- Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
- Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.
Supervisory responsibilities:
This position has NO direct supervisory responsibilities.
Reporting relationship:
Supervisor, Technical Support
Assistant Manager, Technical Support
Qualifications required:
- Graduate of any disciplinary can apply
- Able to work in shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
- Knowledge of MS-Office and computer fundamentals
Desired:
- Good understanding of Helpdesk Software System
- Minimum 1 year experience as Administrator in Support operations
Knowledge, skills, abilities and other characteristics:
- Excellent Verbal & Written Communication Skills in English
- Disciplined documentation and record keeping skills
- Possessing a proactive, positive, “can-do” attitude
- Gives and receives constructive feedback
Job/Req. ID: OCINGLOBAL8026
Company: Oceaneering
Location: Chandigarh
Job Type: Internship
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