Support Engineer Apprenticeship | Oceaneering Job | Chandigarh

Job description:

Oceaneering is conducting an Apprenticeship for Support Engineer.

Job duties and responsibilities:

The main purpose of this position is to handle customer requests for issuance of License Key subscription and logging of requests/incidents databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision. It includes Database Management maintaining documentation and preparing customized reports for management.

Essential:

  • Issue License Key’s to customer for data subscriptions using C NAV Software tools maintaining SLAs < 1 Hours.
  • Assist with subscription billing documentation for processing invoices.
  • Provide assistance to Engineering assistants, Support engineers and Supervisors in administrative matters and resolving queries associated with ROV, AGV and its equipment using available documentation & resources.
  • Maintain and manage relevant technical Departmental databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision.
  • Prepare customized reports for Operations, Commercials, Technical groups and Senior management.
  • Logging and keeping records of customer queries.
  • Maintain and manage documentation and records in an organized manner.
  • Provide administrative support to customers in operational matters.
  • Carry out the administrative duties of the department.
  • Preparing/Updating self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance.
  • Manage calls and Correspondence via E-mails, ticketing system etc.

Non-essential:

  • Undertake continuous improvement training program and specific projects as instructed by management.
  • Any other duties as and when instructed by the management.

Safety:

  • Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
  • Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
  • Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other:

  • Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
  • Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

Supervisory responsibilities:

This position has NO direct supervisory responsibilities.

Reporting relationship:

Supervisor, Technical Support
Assistant Manager, Technical Support

Qualifications required:

  • Graduate of any disciplinary can apply
  • Able to work in shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
  • Knowledge of MS-Office and computer fundamentals

Desired:

  • Good understanding of Helpdesk Software System
  • Minimum 1 year experience as Administrator in Support operations

Knowledge, skills, abilities and other characteristics:

  • Excellent Verbal & Written Communication Skills in English
  • Disciplined documentation and record keeping skills
  • Possessing a proactive, positive, “can-do” attitude
  • Gives and receives constructive feedback

Job/Req. ID: OCINGLOBAL8026

Company: Oceaneering

Location: Chandigarh

Job Type: Internship

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