Job description:
Nikkiso is conducting an interview for the post of GET – Apprentice Trainee.
The Customer Service position is responsible for providing comprehensive after-market-service support to customers through field service, repairs, and spare parts management. The role ensures a positive impact on the top and bottom lines of the service department by working closely with business management, technicians, and global teams.
Key responsibilities:
1. Strategic Planning & Management:
- Collaborate with business unit management to design service strategies and roadmaps.
- Contribute to short-term and long-term sales forecasts and identify service business opportunities.
2. Team Leadership:
- Lead and develop the customer service team, including technicians and sub-vendors, to meet sales goals and service objectives.
- Set up team structures and operational processes for efficient service delivery.
3. Customer Relationship Management:
- Maintain and develop strong relationships with customers to promote service business opportunities.
- Work closely with sub-vendors and suppliers to ensure seamless after-market-service operations.
4. Global Collaboration:
- Work with the global service team, including the Field Service Manager (TURBO) at ACD-LLC, USA, to provide field service support to Indian and global customers.
- Maintain a high level of knowledge about pumps to assist customers effectively.
5. Site Visits & Field Service:
- Plan and execute site visits within the travel budget.
- Ensure customer satisfaction by bridging the gap between the organization and customers, and provide proper documentation during site visits.
- Follow safety regulations and protocols at all times.
6. Quotation & Documentation:
- Prepare and submit spare parts quotations based on customer inquiries and internal cost sheets.
- Take decisions regarding parts replacement when necessary during site visits.
7. Service Expansion:
- Work with the global team to expand the service center capabilities and grow the after-market service operations.
Key Authorities:
- Represent Nikkiso Cryogenic Services Division of Nikkiso Cosmodyne India Private Limited.
- Submit offers for repairs, parts supply, and field service to Indian customers for ACD make pumps.
- Manage the service department team and make decisions related to customer service interactions and recommendations.
Supervisory Responsibility:
- Supervise and mentor other members of the department, providing guidance and coaching.
Work Environment:
- Professional office setting, utilizing standard office equipment like computers and smartphones.
Physical Demands:
- Regular communication is required (talking and hearing).
- Occasional physical tasks such as lifting files and opening cabinets may be required.
Qualifications:
- Education: BE in Mechanical Engineering.
- Technical Skills: Strong knowledge of mechanical engineering principles and the ability to resolve technical issues.
- Soft Skills: Excellent communication, negotiation, and teamworking skills. The ability to explain complex concepts clearly and relay customer feedback to colleagues.
Job/Req. ID: N/A
Company: Nikkiso
Location: Vadodara, GJ
Job Category: Mechanical Engineering
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