GET – Apprentice Trainee | Nikkiso Clean Energy & Industrial Gases Job In Vadodara

Position: GET – Apprentice Trainee

Job overview:

The Customer Service position provides after-market service support to customers, including field service, repairs, and spare parts. The role aims to drive positive financial impact through effective service operations and customer relationship management.

Responsibilities:

Essential Functions:

  • Collaborate with business unit management to design service strategies and roadmaps.
  • Prepare short- and long-term sales forecasts and identify service business opportunities.
  • Lead and develop the customer service team, including technicians and sub-vendors, to achieve team objectives and sales goals.
  • Build and maintain positive relationships with customers and promote service opportunities.
  • Maintain relationships with sub-vendors and suppliers supporting after-market services.
  • Provide field service support for Indian and global customers in partnership with the global service team.
  • Keep current on pump-related knowledge to address customer needs effectively.
  • Plan efficient site visits within budget and ensure customer satisfaction.
  • Document site activities and maintain proper communication between the organization and customers.
  • Ensure compliance with safety regulations for all site visits.
  • Monitor and analyze IMS objectives, maintain essential organizational knowledge, and manage documented information.
  • Access and utilize global technical support and tools as needed.
  • Make decisions regarding parts replacement at customer sites and prepare spare parts quotations.

Authority:

  • Represent Nikkiso Cryogenic Services, Nikkiso Cosmodyne India Private Limited, in service-related offers and interactions with Indian customers.
  • Manage the service team and customer service interactions, including preparing reports and recommendations.

Supervisory Responsibility:

This role includes direct supervisory duties and mentoring for other department positions.

Work Environment:

Operates in a professional office environment with standard office equipment.

Physical Demands:

Requires regular talking, hearing, and vision capabilities for close work. Occasional lifting, bending, and reaching may be necessary.

Qualifications:

  • Education: BE in Mechanical Engineering.
  • Skills: Strong technical knowledge, effective communication skills, negotiation, influencing, and teamwork abilities.

Other duties:

This job description provides an outline but may not include all duties required, as responsibilities may adjust over time.

Job/Req. ID: N/A

Company: Nikkiso Clean Energy & Industrial Gases

Location: Vadodara, Gujarat

Job Category: Mechanical Engineering

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