Position: GET – Apprentice Trainee
Job overview:
The Customer Service position provides after-market service support to customers, including field service, repairs, and spare parts. The role aims to drive positive financial impact through effective service operations and customer relationship management.
Responsibilities:
Essential Functions:
- Collaborate with business unit management to design service strategies and roadmaps.
- Prepare short- and long-term sales forecasts and identify service business opportunities.
- Lead and develop the customer service team, including technicians and sub-vendors, to achieve team objectives and sales goals.
- Build and maintain positive relationships with customers and promote service opportunities.
- Maintain relationships with sub-vendors and suppliers supporting after-market services.
- Provide field service support for Indian and global customers in partnership with the global service team.
- Keep current on pump-related knowledge to address customer needs effectively.
- Plan efficient site visits within budget and ensure customer satisfaction.
- Document site activities and maintain proper communication between the organization and customers.
- Ensure compliance with safety regulations for all site visits.
- Monitor and analyze IMS objectives, maintain essential organizational knowledge, and manage documented information.
- Access and utilize global technical support and tools as needed.
- Make decisions regarding parts replacement at customer sites and prepare spare parts quotations.
Authority:
- Represent Nikkiso Cryogenic Services, Nikkiso Cosmodyne India Private Limited, in service-related offers and interactions with Indian customers.
- Manage the service team and customer service interactions, including preparing reports and recommendations.
Supervisory Responsibility:
This role includes direct supervisory duties and mentoring for other department positions.
Work Environment:
Operates in a professional office environment with standard office equipment.
Physical Demands:
Requires regular talking, hearing, and vision capabilities for close work. Occasional lifting, bending, and reaching may be necessary.
Qualifications:
- Education: BE in Mechanical Engineering.
- Skills: Strong technical knowledge, effective communication skills, negotiation, influencing, and teamwork abilities.
Other duties:
This job description provides an outline but may not include all duties required, as responsibilities may adjust over time.
Job/Req. ID: N/A
Company: Nikkiso Clean Energy & Industrial Gases
Location: Vadodara, Gujarat
Job Category: Mechanical Engineering
Do you want Job alerts on your Phone? Join our WhatsApp/Telegram Group