Job description:
Dassault Systèmes is seeking a resource in the Technical Support team. They are looking for a candidate with hands-on experience on CATIA.
Role & responsibilities:
- Assist Customers/Partners to troubleshoot and resolve issues involving CATIA/3DEXPERIENCE Platform
- Respond immediately in case of Customer Crisis situations
- Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
- Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
- Create Knowledge capitalization content on key technical topics
The challenges ahead:
- Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
- Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
- Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
Qualifications/experience:
- Bachelor’s Degree in Mechanical/Production engineering with good academic track records 60% through out in all academics with NO GAPS
- Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
- Exposure to PLM operations and concepts is an added advantage
- Industry Experience in CATIA 0 to 1 year.
- Good English communication skills, both written and verbal required
- Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
- Ability to work in a fast paced dynamic environment
Job/Req. ID: 541677
Company: Dassault Systèmes
Location: Pune, MH
Job Category: Mechanical Engineering
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