Job description:
KONE is conducting an interview for the post of CSE Engineers.
A CSE Engineer, Product provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements.
He/she takes part in non-standard solutions, tendering with expertise on KONE products like escalators and autowalks, machine-room-less elevators, high rises, ReGenerate, ReNova or third-party equipment.
After taking an order, he/she remains accountable for product engineering.
Job duties and responsibilities:
Collaboration with Sales:
- Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and modernization cases
- Selects the correct product platform on which to make the offer
Product planning – Costing:
- Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
- Responsible for correct product costings in non-standard cases, both for corporate and local materials
Product planning – Specs:
- Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
- Creates product specifications for corporate materials and local materials
- Performs initial and revised non-standard energy calculations
- Performs simple traffic analyses
When accountable for the overall engineering of the project:
- Accountable for technical site surveys
- Accountable for the technical content of the order between MS 0b and MS 2z
Product Planning – Availability and lead times:
Coordinates product lead times from Supply Line and local sourcing
Product Planning – Installability:
- Ensures that the proposed product can be installed
- Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
Product Planning – Maintainability:
- Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
- Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
Product Planning – Compliance:
- Ensures that the proposed product fulfils local codes, regulations and safety requirements
- Ensures alignment with environmental regulations
- Ensures that the planned product complies with KONE’s Engineering Policy
Key tasks in the KONE Customer process:
- Provides content for pre-tender and pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
- Executes activities for holistic product planning
Key tasks in the KONE Delivery process:
- Accountable for creation of layouts
- Analyses change requirements, and makes proposals on new product design
- Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
- Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor
- CSE Product Engineer’s role in the KONE SEB process
- Shares knowledge with maintenance as needed
General responsibilities:
- Participates in product and new service release information-sharing sessions
- Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
- Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
- Contributes to the Customer Solutions Engineering virtual and local network
- Contributes and utilizes the Customer Solutions Engineering case library
- Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
- Defines local technical content in sales configuration tools
- Is the primary front line technical contact person for Supply Line
- Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example transportation routes, special shafts and building automation systems
- Performance measures
- Customer satisfaction (sales transactional survey after orders are booked)
- Spec setter: Portion of KONE customer specs (%, based on CRM data)
- Error-free deliveries – % of deliveries without engineering issues based on select Quality
- Feedback Cause Codes
- P2mid-calculation and P2P accuracy
- Full chain tender response time (FL-SL-KTI)
- Time from order booking to the customer’s approval of the final drawings
- Time from the customer approving the final drawings to the order (MS 2)
- Milestone 2 completed on time (according to the plan)
- Reduction in the amount of quality feedback and CAT 2 feedback issues
Requirements:
- Bachelor’s Degree in Mechanical, Electrical or Mechatronics.
- Sound experience in a relevant role in Elevator industry or same role in any engineering industry.
- Deep knowledge on escalators and autowalks, machine-room-less elevators, high rises, ReGenerate, ReNova or third-party equipment
- Understanding of different building types and customer segments
- Excellent skills in understanding and translating customer needs (requirements) into the KONE product offering
- Understanding of new construction and building modernisation processes in the industry and at KONE
- Knowledge of KONE product-related norms and standards
- Good knowledge of environmental and sustainability requirements and norms
- Good CAD and BIM skills
- Basic knowledge of competitors’ products
- VB-specific competencies: conducting site surveys, modernisation/installation methods
- Good understanding of how a product’s total costing is built up
- Good understanding of local norms and regulations
- Understanding of KONE quality management
Job/Req. ID: R0644339
Company: KONE
Location: Chennai, TN
Job Category: Electrical or Mechanical or Mechatronics Engineering
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