Description:
Kaspersky is looking for Customer Support Interns in Chennai.
Responsibilities:
- Manage Premium Support Contracts – Transferring data between systems and dispatching PDF files to end-users
- Prepare a variety of reports to assist the customer support team in their operations
- Attend team meetings, actively participate, and maintain precise meeting minutes
- Follow established guidelines to provide technical support and assistance regarding Kaspersky products and services to B2B customers
- Quickly respond to customer and partners’ calls, web cases, e-mail – deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Contribute to knowledge management efforts, assist in maintaining and updating the internal knowledge base and documentation
Qualifications required:
- Fluent in English (Arabic as an advantage)
- Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field)
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, team-oriented environment
- Strong problem-solving skills and attention to detail
- Familiarity with Kaspersky products is a plus
Skills required:
- Proficiency in MS Office Suite
- Understanding of basic computer troubleshooting
- Ability to manage multiple tasks and priorities
Personal attributes:
- Customer-focused and service-oriented
- Proactive and willing to take initiative
- High level of integrity, confidentiality, and accountability
- Open to feedback and continuous learning
Job/Req. ID: N/A
Company: Kaspersky
Location: Chennai, TN
Job category: Computer Science/IT Engineering
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