Description:
GlobalFoundries is looking for Customer Service Interns in Bangalore.
Duties and responsibilities:
The ‘Intern – Customer Service’ will be responsible for various report generation, back-end processing, queue monitoring, ad-hoc requests etc. in addition to handling basic order management tasks.
(KPIs: Accuracy, Processing within the stipulated TAT)
- Running, extracting, triaging, and sharing reports in regular intervals
- Preparing presentation decks
- Monitoring email alerts, case queues and informing/following-up with the required team members.
- Supporting ad-hoc requests
- Responding to customer emails
- Entering various information in CRM/ERP, which may include purchase orders, pricing, quote, ship methods etc.
- Monitoring the customer’s backlog in ERP
- Managing contact set up and subscription.
- New Order Entry – including PI, PO, OU, B2B set up.
- Working on Change Order – CRD date, ship to address, forwarder, part conversion
- Ensuring that GLOBALFOUNDRIES policies, legal regulations and audit requirements are met and maintained.
- Participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence.
- Providing supporting documents to auditors to ensure compliance.
- Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Security requirements, and programs
Qualifications required:
- Education: Bachelor’s Degree
- Language: Great command over English (Oral and Written)
Must have traits:
- Passionate about serving customers.
- Expert level knowledge of MS Office Suite
- Accuracy in preparing & reporting data/numbers.
- Attention to detail and ability to meet deadlines.
- Out of the box thinking
- Flexibility to work in shifts.
- Highly developed sense of integrity and commitment to work
- Ability to solve problems with logical thinking and analytical skills.
- Project management skills
- Ability to work within a team environment, learn and grow.
- Focused and self-motivated
Job/Req. ID: JR-2500207
Company: GlobalFoundries
Location: Bangalore, KA
Job Type: Internships
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