Job description:
Zoho is conducting an interview for the post of Technical Support Engineers.
Job duties and responsibilities:
- Answering customer queries through phone, e-mail & chat about product features and capabilities.
- Helping customers with basic troubleshooting, configuration difficulties and advanced technical issues in the product by working closely with the development team.
- Prompt communication of customer requirements to the development team.
Requirements:
- Effective English oral communication skills.
- Excellent, analytical, listening and organizational skills.
- Excellent customer service skills and great enthusiasm for helping customers.
- Must be able to prioritise and complete all job requirements.
- Must be an energetic self-starter with the ability to work both independently and within a team.
- Excellent time management skills, attention to detail and the ability to multi task.
- Ability to display positive attitude continually.
- This requirement is to work in the US time zone – selected candidates should be open about working in night shifts
- 2026 Graduates are not eligible to apply for this position
- The Level-1 interview (Written Test) process will be held in Coimbatore. Venue, Date & Time will be notified a week prior to the test process. Please note that the location of work will be Chennai.
Job/Req. ID: N/A
Company: Zoho
Location: Chennai, TN
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