Description:
Oceaneering is conducting an apprenticeship for Engineers.
The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management.
Duties and responsibilities:
Essential:
- Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
- Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
- Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
- Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
- Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
- Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
- Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
- Identify, Evaluate, and Interpret trends for detailed analysis of data.
Non-essential:
- Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
- Undertake continuous improvement training programs and specific projects as instructed by management.
- Assist Engineers with all technical support functions.
- Handle escalated queries from Administrators.
- Assist with any other duties as and when required.
Safety:
- Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
- Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
- Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.
Other:
- Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
- Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.
Supervisory responsibilities:
- This position has NO direct supervisory responsibilities.
Reporting relationship:
- Supervisor, Technical Support
- Assistant Manager, Technical Support
Qualifications required:
Required:
- B. Tech in Electronics /Electrical/Mechanical Engineering (E)
- Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E)
- Knowledge of MS-Office and computer fundamentals (E)
- Must be willing to Work from office as and when needed.
Desired:
- 0-1-year experience in Support Operations (P)
Knowledge, skills, abilities and other characteristics:
- Excellent Verbal & Written Communication Skills in English
- Creative thinking and team work skills
- Possessing a proactive, positive, “can-do” attitude
- Gives and receives constructive feedback.
- Able to perform multitasking.
- Ensures that others involved in a project or effort are kept informed about developments and plans
Working conditions:
- This position is considered OFFICE WORK which is characterized as follows.
- Almost exclusively indoors during the day and occasionally at night
- Occasional exposure to airborne dust in the workplace
- Work surface is stable (flat)
Job/Req. ID: OCINGLOBAL29282
Company: Oceaneering
Location: Chandigarh
Job Category: Electronics or Mechanical or Electrical Engineering
Do you want Job alerts on your Phone? Join our WhatsApp/Telegram Group
){kind=link}