Technical Support Role Voice Process (Fresher) | Quess Corp Limited | Bengaluru, KA

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Job description:

Quess Corp Limited is conducting an interview for the Technical Support Role.

Job Title: Technical Support Role – L1

Job duties and responsibilities:

  • Working from a standard protocol and utilizing documented processes to respond to clients’ issues. Some judgment may be used to supplement the outlined process.
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client’s contacts and proactive notification systems.
  • Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).
  • Begin to proactively assist clients to avoid or reduce problem occurrence.
  • Work is often reviewed by the Supervisor or Team Lead.

Profile:

  1. Troubleshooting Hardware/Networking/OS related queries of our global Clients Over Phone.
  2. Take calls from Global clients and initiate the right response to them, positively and professionally.
  3. Deal with a wide range of products using a powerful information database.
  4. Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
  5. Good Communication skills are Mandatory.

Knowledge and Skills:

  • Articulate in excellent written and verbal communication skills.
  • Experience in client-facing roles either remote or face-to-face.
  • Computer proficiency with applicable software applications.
  • Demonstrated problem-solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone-based remote role, e- support, e-chat, or similar.
  • Familiarity with computer technology.
  • Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Mandatory Skills:

Good system troubleshooting knowledge; Operating Systems; Servers; PC Hardware and Software related issues

Experience: Fresher 0 – 1Year

Salary: 2.9 LPA

Job/Req. ID: N//A

Company: Quess Corp Limited

Location: Bengaluru (Whitefield OR Electronic City)

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