Job description:
Asteria Aerospace is looking for a Drone Service Technician, who conducts routine servicing & maintenance, troubleshoots and repairs malfunctioning of sub-systems in the product while ensuring adherence to standard working practices.
The individuals in this job shall maintain and repair all the different platforms of Asterias’s product, that are used in various applications such as aerial surveillance & Security, Agriculture, Mapping, Industrial inspection, etc. The target is to ensure excellent service standards and maintain high customer satisfaction.
Specific responsibilities:
- Install and flight test the system on-site at customer location.
- Responsible for scheduled maintenance and servicing of the Drones.
- Test the product thoroughly and ensure it is working perfectly as per end requirement.
- Diagnose problems and come up with solutions to repair them.
- Fill out detailed reports and keep records on services that have been performed.
- Explain issues with equipment and repairs to the customer.
- Educating the drone operators on how to use and maintain the system.
- In-house installation & testing of new product development.
- Responsible for installation of the system and ensure flight worthy post servicing of the product.
- Visit customer location for on-site for scheduled maintenance & Service.
- Keep record of Job cards and material transactions.
- Suggest new solutions that will improve the overall servicing process.
- Service maintenance records per customer shall be maintained with all the relevant details & documents.
- Prepare the feedback form on customer satisfaction level with respect to the product repair.
- Adhering to companies rules and regulations.
Reporting Tasks:
- Inform on the workload and completion status.
- Report work status through proper documentation as per organizational standards.
- Intimate the problems that cannot be resolved at field level with reason.
- Report 100% on time completion of repair or hardware part replacement with reference to agreed target and time or reasons for not meeting target.
Qualifications and Experience required:
- ITI or Diploma in Electrical and Electronics or equivalent.
- Experience: 0 – 1 Year.
Desired Skills & Characteristics:
- Should have good verbal communication skills.
- Should have fluency in Hindi & English languages.
- Should be very flexible in travelling for onsite services/maintenance as the job expects 80% travel through-out the year.
- The individual must have attention to detail, logical thinking, and ability to execute the repair & maintenance activity as per Asteria Standards.
- The individual should be good at following instructions and work collaboratively with diverse teams.
- The individual must exhibit good customer service attribute – courtesy, problem-solving, reliability, good decision-making skills, etc.
- The individual must stay abreast with technology changes and demonstrate strong technical expertise.
- The individual shall be flexible during working hours based on the work assignment.
- The individual shall be patient, empathetic, and passionately communicative.
Job/Req. ID: 15358
Company: Asteria Aerospace
Location: Gurgaon and Bangalore
Job Category: ITI or Diploma in Electrical and Electronics
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