Job description:
Sutherland is seeking a motivated and passionate person to join as a Customer Service Consultant.
Job duties and responsibilities:
- Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
- Respond to inquiries about products and services, processing payments, or performing general account maintenance.
- Up-selling customers to new products or services may be encouraged.
Qualifications and other requirements:
Our most successful candidates will have:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
Job/Req. ID: 3377139
Company: Sutherland
Location: Cochin, Kerala
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