Associate-CS Internet | Sutherland | Cochin, Kerala

Job description:

Sutherland is seeking a motivated and passionate person to join as a Customer Service Consultant.

Job duties and responsibilities:

  • Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  • Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • Up-selling customers to new products or services may be encouraged.

Qualifications and other requirements:

Our most successful candidates will have:

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred

Job/Req. ID: 3377139

Company: Sutherland

Location: Cochin, Kerala

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