Customer Support Associate (WD30144203) | Johnson Controls | Bangalore, KA

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job description:

Johnson Controls is conducting an interview for the post of Customer Support Associate.

Job duties and responsibilities:

Responsible for creating the pre-sales estimate in the ERP tool for our internal offshore customers.

Key responsibilities:

  • Creating the pre-sales estimate in ERP tool
  • Understands and work according to the customer requirement
  • Performs regular backups to ensure data preservation
  • Maintain a satisfactory level of quality and productivity as required
  • Thorough knowledge of the process
  • Timely closure of all required task as per the TAT
  • Handling emails from clients
  • Involved in resolving customer queries
  • Completes additional assigned tasks as required

Qualifications and Experience required:

  • Degree or Diploma
  • Pre-sales estimation experience
  • Excellent typing speed
  • Basic computer knowledge and Excel knowledge
  • BPO experience (0-2 years)

Skills required:

  • Excellent attention to details
  • Ability to perform repetitive task with a high degree of accuracy
  • Comfortable working independently with minimal supervision
  • Required tool Knowledge like Salesforce & MS Office tools
  • Must be a quick learner.
  • Confident in building a conversation
  • Good Team player
  • Should be patient enough to handle any kind of customer queries
  • Good communication Skills & Interpersonal Skills
  • Adaptability and ability to work under pressure
  • Flexible to work in shifts and ready to support beyond the shift timings as per the requirement
  • Ready to take new initiatives and challenges

Job/Req. ID: WD30144203

Company: Johnson Controls

Location: Bangalore, KA

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