job description:
Johnson Controls is conducting an interview for the post of Customer Support Associate.
Job duties and responsibilities:
Responsible for creating the pre-sales estimate in the ERP tool for our internal offshore customers.
Key responsibilities:
- Creating the pre-sales estimate in ERP tool
- Understands and work according to the customer requirement
- Performs regular backups to ensure data preservation
- Maintain a satisfactory level of quality and productivity as required
- Thorough knowledge of the process
- Timely closure of all required task as per the TAT
- Handling emails from clients
- Involved in resolving customer queries
- Completes additional assigned tasks as required
Qualifications and Experience required:
- Degree or Diploma
- Pre-sales estimation experience
- Excellent typing speed
- Basic computer knowledge and Excel knowledge
- BPO experience (0-2 years)
Skills required:
- Excellent attention to details
- Ability to perform repetitive task with a high degree of accuracy
- Comfortable working independently with minimal supervision
- Required tool Knowledge like Salesforce & MS Office tools
- Must be a quick learner.
- Confident in building a conversation
- Good Team player
- Should be patient enough to handle any kind of customer queries
- Good communication Skills & Interpersonal Skills
- Adaptability and ability to work under pressure
- Flexible to work in shifts and ready to support beyond the shift timings as per the requirement
- Ready to take new initiatives and challenges
Job/Req. ID: WD30144203
Company: Johnson Controls
Location: Bangalore, KA
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