User Success Engineer : CAA | Dassault Systèmes | Pune, MH

Job description:

Dassault Systèmes are seeking a resource having experience in C++ Programming skills to work on customization issues reported by DS customers. You will be reporting Pune location.

Job duties and responsibilities:

  • Debug and Analysis the customer C++ /CAA Workspace to identify the buggy API
  • Troubleshoot and resolve customers reported issues with complete ownership and dedication
  • Determine source of customer problem (Standard API/User Defined API,product based, installation and administration issue)
  • Timely deliver answers /solutions including validating all code corrections against customer scenarios
  • Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction

Essential responsibilities:

  • Submit and track issue with Development Team and validate Solutions provided by Development team
  • Implement the functionality under R&D Guidance for specific customer demand.
  • Define and/or development of Support/debugging tools and solutions
  • Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run

Qualifications and Experience requiredL

  • Bachelor’s Degree in Engineering (in Mechanical/Computer Science engineering)
  • 0 -2 years. of C++ experience.
  • Experience with scripting languages such as VB, Python is advantageous
  • Knowledge of HTML/CSS/Web technologies would be an added advantage
  • PLM Customization experience would be an added advantage
  • Excellent analytical and problem solving skills
  • Excellent verbal and written communication skills in English
  • Ability to work effectively and efficiently as a member of a team and individually

Job/Req. ID: 528560

Company: Dassault Systemes

Location: Pune, MH

Job CategoryComputer Science or Mechanical Engineering

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