Job description:
Zycus is looking for Engineering Graduates in Computer Science, IT or Electronics with 0-4 years of experience to join as Product Technical Analyst/ Senior Product Technical Analyst.
Job Location: Bangalore/Mumbai/Pune
Job duties and responsibilities:
- Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite
- Be the first point of Contact for Customers having queries/ issues related to Zycus products
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Qualifications and Experience required:
- BE/BTech (Computer Science/Information Technology/Electronics)
- Experience Level: 0-4 years
- Strong written and verbal communication skills.
- Willingness to work in Shifts.
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to multitask, learn, execute and excel.
- Understanding of Supply chain operations, e-procurement tools, Incident Management
- Tools & knowledge of ITIL concepts will be an added advantage.
Job/Req. ID: GLO02035
Company: Zycus
Location: Bangalore or Mumbai or Pune
Job Category: Computer Science or Information Technology or Electronics Engineering
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