Job description:
Ericsson is conducting an interview for the post of Field Dispatch Engineer.
Job duties and responsibilities:
You will also be responsible for receiving trouble reports from the Operator’s Customer Care Center (or from the Operator’s customer directly in some very specific cases), resolving them to the customer’s satisfaction and providing significant status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers).
Essential:
- Manage all incidents raised through the ticketing tool or on customer request.
- Work with ISP’s and third party vendors to identify issues with client infrastructure equipment.
- Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.
- Document new resolutions identified.
- Processing new orders received from the customer, ensure accuracy, quality and SLA is maintained for each order.
Requirements:
- Interface with CPM’s/End to end leads to ensure timely project deliverables
- Implementations of activities related to 2G/3G/4G technologies
- Expertise required with respect to Nokia, Huawei, Ericsson and Nortel
- Importing and provision of XMLs and skills required in the troubleshooting of plans
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Experience: 0-2 years.
Job/Req. ID: 730323
Company: Ericsson
Location: Bangalore, KA
Job Category: IT or CS or Telecom
Job Category: Software or IT or CS
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